Information for Milton

Hurricane Milton Recovery Resources – What to do After a Hurricane

Reporting Immediate Damage and Hazards

Nassau County: Please report all complaints for trees down, wires down and roadway obstructions to the Emergency Operations Center (EOC0 at 904-548-0900.

Duval County: If you encounter a downed tree or power line, please call 904-630-CITY (904-630-2489).

Clay County: Please report any damage like downed trees and powerlines call the Clay County Division of Emergency Management at 877-CLAYEOC or 1-877-252-9362.

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Need to Report a Power Outage?

Jacksonville Electric Authority

• Visit jea.com/outage (http://jea.com/outage) to view JEA’s Electric Outage Map and report an electric or water outage.
• Call (904) 665-6000 to use their automated system.
• Text OUT to 69532 (MyJEA).

Clay Electric

• Visit clayelectric.com/power-outage (https://clayelectric.com/power-outage-map) to view Clay Electric’s Outage Map and report an electric outage.
• Call 888-434-9844 to report an outage or damage to a line.
• Download the MyClayElectric app.

Florida Power and Light

• Visit https://www.fplmaps.com/ to view FPL’s Power Tracker and report an electric outage.
• Call 1-866-263-9186 to report or check the status of an outage. 

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Recovery Tips: Avoiding Hazards and Staying Safe

• Never use a wet electrical device. Turn off the power at the main breaker in your house if the device is still plugged in. Wait for an electrician to assess the device before using it.

• If the power is out use a flashlight instead of candles. If you have to use candles, keep them away from anything flammable. Keep a fire extinguisher handy and make sure you know how to use it.

• Prevent carbon monoxide poisoning from use of generators, pressure washers, charcoal grills, and camp stoves. You can’t smell or see carbon monoxide, but if it builds up in your home, it can cause sudden illness and death.

• Stay away from downed power lines. Watch for lines that may be hanging overhead, stay clear of lines on the ground, and be sure to report downed lines to your utility provider.

• Protect yourself from animals and pests. Use insect repellant and wear long sleeves, pants, and socks when outside, especially in areas of standing water. Stay away from wild or stray animals after the storm and report them to your local health department or animal control office.

• Drink safe water and eat safe food. Throw away any food that has been stored in excess of 40 degrees Fahrenheit for more than two hours.

• Clean up your home safely. Make sure to consult proper authorities before cutting down branches or removing debris.

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Reunification Portal

The American Red Cross has launched an online Reunification Portal for individuals looking for loved ones.

• Hurricane Milton / Hurricane Helene Reunification
• If you need assistance locating or connecting with a loved one in North Carolina, South Carolina, Tennessee, Georgia or Florida because of Hurricane Helene or Hurricane Milton, the Red Cross may be able to help.www.redcross.org

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Report Fraud or Price Gouging

FEMA will never ask you for money to provide disaster assistance. Recognize fraud:

• FEMA employees will always have an official ID  
• Don’t trust anyone who offers financial help & asks for money or personal info.  
• Always talk with someone you trust.

Ways to Report Fraud to FEMA

• Email: StopFEMAfraud@Fema.dhs.gov
• Call:  1-866-720-5721

Report Price Gouging in Florida

Anyone who suspects price gouging can report it to the Florida Attorney General’s Office by visiting MyFloridaLegal.com or calling 1(866) 9NO-SCAM.

• Office of the Attorney General Call: 1-866-966-7226

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State Resources

1. Florida Division of Emergency Management

• Website: FloridaDisaster.org
• Provides real-time updates on hurricanes, evacuation orders, shelters, and emergency contacts.
   

2. American Red Cross - Florida Region

• Website: RedCross.org/local/florida
• Provides information on shelters, disaster relief, and how to get involved in hurricane preparedness efforts.
   

3. FloridaHealth.gov

• Website: FloridaHealth.gov/preparedness
• Offers health-related information and guidelines for staying safe during hurricanes, including safety tips for vulnerable populations.
   

4. Florida 511

• Website: FL511.com
• Provides real-time traffic and road condition updates, including evacuation routes and closures during emergencies.

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Federal Resources

We are adding federal resources here as they are made available. Please check back regularly as relief and recovery efforts develop over the coming days.